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Good source for spokes. Bad for customer service.

Ordered a wheel's worth of DT Swiss spokes. Was sent the correct spoke but the wrong color. Colorado Cyclist would not send me the correct spokes without charging me for a second order, even though it was their error in sending me the wrong items. Eventually had to kick it up to a manager, still had to pay for the "second" order of spokes but was able to eventually wrangle a slight discount on expedited shipping, and i have to return the original spokes and possibly pay for the return shipping, before they will refund me.

Sounded like the manager had his hands tied about what he could do.

What I would have done: Sent the correct spokes, expedited, at no charge. Told customer to either return or keep the wrong order. Said "Sorry, we screwed up."

Mon, 02/26/2018 - 15:15

Wow, what lousy customer service. It sounds like they aren’t too long for this world if they’re pulling that stuff

"Folks want options!"

Mon, 02/26/2018 - 18:43
aerobear's picture

i had a similar thing happen with vittoria a few years back (except that it was a direct/EP order, so i couldnt give a bad review). I ordered black tires. They entered in black tires. They shipped me blue tires. THey made me pay for a second set of tires (had to argue to not have to pay for that shipping) AND they made me pay to ship the other ones back before i could get a refund. Super irritating. Some companies just arent good at owning their mistakes.

crowding wrote:
Every time i eat Dick's I just wind up disappointed that I'm not getting In-n-Out.

Mon, 02/26/2018 - 21:35
Petr5's picture

This is why you buy everything with Paypal/CC. Fuck em. Your order never came. Some mysterious package with shit you didn't order came and you're willing to send it back at their expense, but your package is lost in the mail/never shipped.

Sneaky Viking wrote:
"Your bike sucks and we have a team of biased experts to pseudo-scientifically test that hypothesis, all in blue shirts."

Tue, 02/27/2018 - 02:48
Shortpants's picture

Yeah I would have pulled a chargeback. They didn't fulfill their end of the deal, simple as that.

Tue, 02/27/2018 - 20:30
jeffro's picture

That stinks. Bought my first roadbike from them in 2000. They were good back then. I'm old.

Tue, 02/27/2018 - 20:57
Rentable Faxmachine
Rentable Faxmachine's picture

I'm surprised that they're still around. They were hot shit back in the day, but figured that Excel, Jenson, and Euro stores ate their lunch.

Wed, 02/28/2018 - 10:27
iwillbe's picture
(Reply to #7)

Rentable Faxmachine wrote:
I'm surprised that they're still around. They were hot shit back in the day, but figured that Excel, Jenson, and Euro stores ate their lunch.

I'd run an achingly cutesy Etsy store that sold $75 chambray cycling caps or I'd run an ultra barebones Alibaba portal that barfed out into Amazon's logistics megahive, but never anything in between.

All music is just the Eagles with different geometry.

Fri, 03/02/2018 - 19:13

Got my full refund.

Fri, 03/09/2018 - 13:06