Bikeflights.com

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bward1028
Bikeflights.com

Bikeflights is great if you are shipping a bike in a straight line and need it to show up somewhere.

Bikeflights is terrible if you have any issues with the shipment and need to make an insurance claim or redirect the shipment or anything else that would require contacting customer service.

I have contacted them every day for two weeks trying to get a shipment figured out. It has never been where it was supposed to be. It was a complicated one because I needed it to show up at a particular place on a particular day so that someone could sign for it. When it didn't show up on that day, it's become a clusterfuck of trying to get it held at FedEx and either re delivered or held for pickup at a FedEx location.

Im going to have to drive all over San Francisco today to stop at all the locations where it might be in hopes of finding it.

Also, for some reason, their email program will NOT go through to my email, so I have not been able to communicate with them any way other than live-chat and phonecalls, which is difficult when you are 9 timezones away.

I've used them ever since they started up, and it's steadily gone downhill as theyve become more popular.

TLDR: Bikeflights=great when it goes according to plan, terrible when it gets complicated.

Fri, 08/25/2017 - 11:15
liquify
liquify's picture

Agreed on the simple ship to somewhere and be done.

Also they responded quickly to a damaged box that bent a avid short ultimate brake, sending money along for the cost of the replacement within a day.

Fri, 08/25/2017 - 11:31
bward1028

Just got off the phone with them again. Not even FedEx knows where my bike is now. Still no luck getting them to refund any of my shipment cost.
They have two customer service reps working on it. I should have just taken my chances taking it on the plane with me.

Fri, 08/25/2017 - 11:58
NOVELTYNAME
NOVELTYNAME's picture

Sorry dude
Keep us updated

"Folks want options!"

Sat, 08/26/2017 - 01:28
derrayyyvid
derrayyyvid's picture

Service would be miles ahead of what it is now if they would ditch FedEx, in a lot of metro areas they use ICs who couldn't give less than a fuck about how your bike is handled. Hopefully you get a driver who isn't pissed or rushed or whatever. Not trying to blame them either, IC classification is bullshit

BikeFlights proper has been nothing but helpful, assuming that their info from FedEx is correct. They are really just a middleman. I've dealt with them from both a customer standpoint, as well as through the bike shop shipping for its customers, and on each occasion that there's been an issue they've made it right within the best of their ability.

But seriously, fuck FedEx.

Mon, 08/28/2017 - 23:52
liquify
liquify's picture

That is kinda the feeling I've got from hearing other people's experience. Generally they are responsive, but are at the whim of FedEx, which isn't doing them any favors besides perhaps lower prices.

Tue, 08/29/2017 - 07:24
bward1028

got my bike. box was super smashed up. both wheels need truing, derailler hanger needs adjusting. no permanent damage though, and bikeflights is paying for the repairs and also said that they are going to refund me the shipping costs.

Tue, 08/29/2017 - 10:16
jdsmooth
jdsmooth's picture
(Reply to #7)

bward1028 wrote:
got my bike. box was super smashed up. both wheels need truing, derailler hanger needs adjusting. no permanent damage though, and bikeflights is paying for the repairs and also said that they are going to refund me the shipping costs.

Seems about right—they probably figure they've lost you as a customer.
My recent BikeFlights experience, Boston-Hood River and back, was slightly concerning. The cardboard box was pristine outbound, then banged up and un-taped on the return. Packing materials I put around the seatcluster were so fucked, it was obvious it had been tossed around upside down by FedEx goons.

Five-foot drops at speed on unstable terrain? Yep.

Tue, 08/29/2017 - 11:16
crowding
crowding's picture

Do they use cardboard boxes that say '36" 4k OLED HDMI' etc, or did they print "BIKEFLIGHTS" on it like some yabbos?

Tue, 08/29/2017 - 14:54
jdsmooth
jdsmooth's picture

i was asking for abuse, reused a Linus box.

Five-foot drops at speed on unstable terrain? Yep.

Tue, 08/29/2017 - 15:51
Wintage Townie
Wintage Townie's picture

Has anyone used ShipBikes.com?

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Sun, 09/03/2017 - 13:41
derrayyyvid
derrayyyvid's picture
(Reply to #11)

crowding wrote:
Do they use cardboard boxes that say '36" 4k OLED HDMI' etc, or did they print "BIKEFLIGHTS" on it like some yabbos?

they don't supply shipping materials, it's just a discounted shipping label. if you/your LBS uses a beat up old bike box, you're gonna regret it.

Sun, 09/03/2017 - 17:54
motorbacon
motorbacon's picture

I've boxed up bikes for customers, as well as myself, through bikeflights and have yet to have an issue. This included OCD carpet fiber customers, tri dorks and bikes I sold on paceline.

Get a decent box from a shop and package it really well. All accessories go into a small box inside.

Mon, 09/04/2017 - 04:04
oogens
oogens's picture

I used them when moving to colorado last year. Either they or FedEx called me because the address wasn't verifiable (newish street). Told them I was still on the road and wouldn't be available to receive it, and they were able to hold it at a nearby fedex office for me.

Sucks to hear other people had such different experiences

Fri, 09/08/2017 - 02:39