Bikeflights.com

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bward1028
Bikeflights.com

Bikeflights is great if you are shipping a bike in a straight line and need it to show up somewhere.

Bikeflights is terrible if you have any issues with the shipment and need to make an insurance claim or redirect the shipment or anything else that would require contacting customer service.

I have contacted them every day for two weeks trying to get a shipment figured out. It has never been where it was supposed to be. It was a complicated one because I needed it to show up at a particular place on a particular day so that someone could sign for it. When it didn't show up on that day, it's become a clusterfuck of trying to get it held at FedEx and either re delivered or held for pickup at a FedEx location.

Im going to have to drive all over San Francisco today to stop at all the locations where it might be in hopes of finding it.

Also, for some reason, their email program will NOT go through to my email, so I have not been able to communicate with them any way other than live-chat and phonecalls, which is difficult when you are 9 timezones away.

I've used them ever since they started up, and it's steadily gone downhill as theyve become more popular.

TLDR: Bikeflights=great when it goes according to plan, terrible when it gets complicated.

Fri, 08/25/2017 - 11:15
liquify
liquify's picture

Agreed on the simple ship to somewhere and be done.

Also they responded quickly to a damaged box that bent a avid short ultimate brake, sending money along for the cost of the replacement within a day.

Fri, 08/25/2017 - 11:31
bward1028

Just got off the phone with them again. Not even FedEx knows where my bike is now. Still no luck getting them to refund any of my shipment cost.
They have two customer service reps working on it. I should have just taken my chances taking it on the plane with me.

Fri, 08/25/2017 - 11:58
NOVELTYNAME
NOVELTYNAME's picture

Sorry dude
Keep us updated

"Folks want options!"

Sat, 08/26/2017 - 01:28
derrayyyvid
derrayyyvid's picture

Service would be miles ahead of what it is now if they would ditch FedEx, in a lot of metro areas they use ICs who couldn't give less than a fuck about how your bike is handled. Hopefully you get a driver who isn't pissed or rushed or whatever. Not trying to blame them either, IC classification is bullshit

BikeFlights proper has been nothing but helpful, assuming that their info from FedEx is correct. They are really just a middleman. I've dealt with them from both a customer standpoint, as well as through the bike shop shipping for its customers, and on each occasion that there's been an issue they've made it right within the best of their ability.

But seriously, fuck FedEx.

Mon, 08/28/2017 - 23:52
liquify
liquify's picture

That is kinda the feeling I've got from hearing other people's experience. Generally they are responsive, but are at the whim of FedEx, which isn't doing them any favors besides perhaps lower prices.

Tue, 08/29/2017 - 07:24
bward1028

got my bike. box was super smashed up. both wheels need truing, derailler hanger needs adjusting. no permanent damage though, and bikeflights is paying for the repairs and also said that they are going to refund me the shipping costs.

Tue, 08/29/2017 - 10:16
jdsmooth
jdsmooth's picture
(Reply to #7)

bward1028 wrote:
got my bike. box was super smashed up. both wheels need truing, derailler hanger needs adjusting. no permanent damage though, and bikeflights is paying for the repairs and also said that they are going to refund me the shipping costs.

Seems about right—they probably figure they've lost you as a customer.
My recent BikeFlights experience, Boston-Hood River and back, was slightly concerning. The cardboard box was pristine outbound, then banged up and un-taped on the return. Packing materials I put around the seatcluster were so fucked, it was obvious it had been tossed around upside down by FedEx goons.

Five-foot drops at speed on unstable terrain? Yep.

Tue, 08/29/2017 - 11:16
crowding
crowding's picture

Do they use cardboard boxes that say '36" 4k OLED HDMI' etc, or did they print "BIKEFLIGHTS" on it like some yabbos?

Tue, 08/29/2017 - 14:54
jdsmooth
jdsmooth's picture

i was asking for abuse, reused a Linus box.

Five-foot drops at speed on unstable terrain? Yep.

Tue, 08/29/2017 - 15:51
Tail Hook Lengthener
Tail Hook Lengthener's picture

Has anyone used ShipBikes.com?

Sneaky Viking wrote:
when you look back at your life sometimes you see a set of hands on your keyboard and a set of paws, but sometimes there's only a set of paws and that's when Tarckbear was typing for you.

Sun, 09/03/2017 - 13:41
derrayyyvid
derrayyyvid's picture
(Reply to #11)

crowding wrote:
Do they use cardboard boxes that say '36" 4k OLED HDMI' etc, or did they print "BIKEFLIGHTS" on it like some yabbos?

they don't supply shipping materials, it's just a discounted shipping label. if you/your LBS uses a beat up old bike box, you're gonna regret it.

Sun, 09/03/2017 - 17:54
motorbacon
motorbacon's picture

I've boxed up bikes for customers, as well as myself, through bikeflights and have yet to have an issue. This included OCD carpet fiber customers, tri dorks and bikes I sold on paceline.

Get a decent box from a shop and package it really well. All accessories go into a small box inside.

Mon, 09/04/2017 - 04:04
oogens
oogens's picture

I used them when moving to colorado last year. Either they or FedEx called me because the address wasn't verifiable (newish street). Told them I was still on the road and wouldn't be available to receive it, and they were able to hold it at a nearby fedex office for me.

Sucks to hear other people had such different experiences

Fri, 09/08/2017 - 02:39
bward1028

second and third bike shipped out last week, same problems. No idea where in SF they are

Sat, 10/21/2017 - 11:05
aerobear
aerobear's picture
(Reply to #15)

bward1028 wrote:
second and third bike shipped out last week, same problems. No idea where in SF they are

this sounds like a fedex problem..
like.. maybe just make your own UPS label next time. (just make sure the boxes are bellow the oversize rate..)

crowding wrote:
Every time i eat Dick's I just wind up disappointed that I'm not getting In-n-Out.

Sat, 10/21/2017 - 16:36
bward1028

Wed, 10/25/2017 - 11:25
bward1028

When i went to pick it up at the FedEx store, the box was upside down. It won't even hold its shape as a box any more. The tape i put on is the only thing holding it together. Lots of damage and missing parts to boot.
I won't be using BikeFlights again unless they change shippers. It's a shame too because they make it so easy to create labels and send shipments.
only the road bike box (insured for $2000) seemed to make it here ok, and I haven't had time to inspect the bike yet.

Wed, 10/25/2017 - 11:25
jdsmooth
jdsmooth's picture

Yow
Please let us know how the insurance claim goes

Five-foot drops at speed on unstable terrain? Yep.

Wed, 10/25/2017 - 11:44
bward1028

I got a $600 PayPal from them in less than 6 hours. As braden pointed out on Facebook this is a FedEx problem, not a bikeflights problem but it still sucks

Wed, 10/25/2017 - 15:32
bward1028

I dropped 2 smallish packages off at a Walgreen Fedex pickup location this weekend. They were scanned at drop off. they are now lost somewhere. Again bikeflgihts and fedex failed me. This will actually be the last time i use them.
Bikeflights is currently on the phone with the Walgreens and people are looking through the store to find them. Apparently they don't have daily fedex pickups.

Tue, 04/03/2018 - 11:46
Andrew_Squirrel
Andrew_Squirrel's picture

Yikes, I just used Bikeflights for the first time. Crossing my fingers.

Fri, 04/27/2018 - 19:13
bward1028

are you shipping to SF? otherwise you'll probably be ok.

Fri, 04/27/2018 - 19:17
liquify
liquify's picture

Pretty much that^

Fri, 04/27/2018 - 19:23
Andrew_Squirrel
Andrew_Squirrel's picture

Seattle WA to Austin TX

But we're already off to a bad start. Bikeflights thinks I shipped from Portland smiley
https://www.bikeflights.com/track?trackingnumber=780719316457

edit: weird, my email says Seattle, website says Portland

Fri, 04/27/2018 - 21:00
liquify
liquify's picture

They are pretty much the same thing to the rest of the country.

Fri, 04/27/2018 - 21:54
puelnewdle
puelnewdle's picture

Two experiences with Bikeflights here. Received bike in once case (Walnut Creek -> SLC), sent bike in the other (SLC -> OKC), both went fine.

Tue, 05/01/2018 - 17:16
Andrew_Squirrel
Andrew_Squirrel's picture

Well the package arrived but the new owner but he has not opened it yet.
The whole eBay interaction has been hilarious. Me, writing too much, being an attentive seller and including photos of transporting the bike to the post office via bike trailer while buyer returning the briefest of messages (with no reaction to ridiculous bike-on-bike delivery !?!?). JFC, Retrogrouches!

Wed, 05/02/2018 - 21:05
igor

Sent 4 bikes to and from LA using BF the past couple weeks. Three were in the big U-Line "Bike Boxes" and the fourth in a Miele bike box. Everything was fine! Would use them again.

ye olde fronche cranks

Fri, 05/04/2018 - 15:45
Roundabout
Roundabout's picture

I've used bikeflights a dozen times for frames/bikes/wheelsets and never had a problem shipping from the bay area/Bozeman to all over the continental US. My most recent one I sent a full squish xc bike to Texas and the guy gave me the wrong address, Bikeflights called me about the delivery exception and got things rerouted for me once I got a correct address. Never had an issue personally and prices are always a good deal cheaper.

Sun, 05/06/2018 - 13:39
Andrew_Squirrel
Andrew_Squirrel's picture

Yeah, I was wondering if bikeflights would be cheaper than just going straight to Fedex / UPS / USPS.
How does that work? Seems like adding yet another layer would be one more company taking a cut.

Mon, 05/07/2018 - 16:23
eric_ssucks
eric_ssucks's picture

yes: Bikeflights has an account with fedex, and routes all their stuff through that account. Fedex gives them a negotiated rate because they have a large-ish account. Fedex/UPS charge you full retail.

Mon, 05/07/2018 - 16:24
puelnewdle
puelnewdle's picture

That was my experience doing comparison quotes through FedEx and BF. Don't remember the details exactly, but even the smaller boxes I had were at least $10 less through BF.

Mon, 05/07/2018 - 16:37
sparksflyhigh
sparksflyhigh's picture

The employees at the fedex store can never be bothered to measure the box when I bring it and compare it to the size on the invoice. So now every complete bike and frameset I ship is in a "Single Wheel Box"

Tue, 05/15/2018 - 10:09
Andrew_Squirrel
Andrew_Squirrel's picture

Wonder if that would set off any alarms when the weight of a complete doesn't make sense for the size of the box?

I did a ballpark guess for weight, made me realize I really should get a bathroom scale soon.

Tue, 05/15/2018 - 17:30
Tail Hook Lengthener
Tail Hook Lengthener's picture

I had to ship a drum, and the box was 1" too large and it qualified as oversized, and the price jumped over $70. I lied and marked it as the smaller size, figuring that the worst they would do is ding me for the real cost, which would suck, but that's what I would pay if I didn't lie.

Once it's out of your hands, you're dealing exclusively with wage workers who presumably have no interest in making their job any harder than it already is, in order that the mega corporation they work for makes marginally more money. So no one ever measured it and I saved the $70.

Sneaky Viking wrote:
when you look back at your life sometimes you see a set of hands on your keyboard and a set of paws, but sometimes there's only a set of paws and that's when Tarckbear was typing for you.

Tue, 05/15/2018 - 21:13
liquify
liquify's picture

I know a few years ago I sent mtbs and told bf that it was a road bike, which saved maybe $10 each way on two bikes.
I think someplace they claim lasers measure stuff and will call you out, but I haven't really heard anything in reality. Probably a panopticon deal.

Tue, 05/15/2018 - 21:38